Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the GlitchReplay error-tracking and session-replay service (“Service”), which is owned and operated by Inventivehq LLC, a California limited liability company with its principal place of business at 2305 Historic Decatur Rd, Suite 100, San Diego, CA 92106 (“Inventivehq,” “GlitchReplay,” “we,” “us”). By creating an account or using the Service, you agree to these Terms.

1. Account & eligibility

You must be at least 18 years old and able to form a binding contract. You are responsible for keeping your credentials secure and for all activity under your account.

2. The Service

GlitchReplay ingests error events, stack traces, breadcrumbs, and optional session-replay data sent from your applications via the Sentry SDK or compatible clients, and presents them in a dashboard. Service features, retention windows, and quotas depend on your plan as described on our pricing page.

3. Customer Data

“Customer Data” means any data you or your end users submit to the Service. You retain all rights in Customer Data. You grant GlitchReplay a worldwide, non-exclusive license to host, process, and transmit Customer Data solely to provide and improve the Service and to comply with law.

You are responsible for: (a) the lawfulness of Customer Data and your right to send it to us; (b) configuring SDK-side scrubbing and masking appropriate to your privacy obligations; and (c) obtaining any consents required from your end users. Our processing of personal data is governed by the Data Processing Addendum and Privacy Policy.

4. Acceptable use

You may not, and may not permit anyone to:

• upload data you do not have the right to send;
• send special-category personal data, payment card numbers, or government identifiers without enabling appropriate masking;
• use the Service to build a competing product, or to benchmark it without our written consent;
• interfere with the Service, attempt to gain unauthorized access, or probe it outside a coordinated security disclosure;
• use the Service in violation of applicable export, sanctions, or privacy laws.

5. Fees, billing, and trials

Paid plans are billed monthly or annually in advance and are non-refundable except where required by law. Fees are exclusive of taxes. We may change pricing on at least 30 days' notice; changes take effect at the start of your next billing cycle. The Free plan is offered as-is and we may modify or discontinue it at any time.

6. Term, suspension, and termination

These Terms remain in effect while you have an account. Either party may terminate for convenience at any time; you may cancel from the dashboard or by contacting us. We may suspend or terminate the Service immediately if you breach these Terms, if your usage threatens the security or stability of the Service, or as required by law. On termination, we will delete Customer Data within 30 days, except where retention is required by law.

7. Confidentiality

Each party will protect the other's non-public information using reasonable care and use it only to perform under these Terms.

8. Warranty disclaimer

Except as expressly stated, the Service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will detect every error in your application.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's total aggregate liability arising out of or related to these Terms will not exceed the fees you paid to Inventivehq in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Indemnification

You will defend and indemnify Inventivehq against third-party claims arising from Customer Data, your breach of these Terms, or your violation of law. We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes a third party's intellectual property rights, subject to standard carve-outs.

11. Changes to these Terms

We may update these Terms from time to time. If a change is material we will notify you by email or in-app at least 14 days before it takes effect. Your continued use of the Service after the effective date constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the State of California and the federal laws of the United States, without regard to conflict of laws rules. Any dispute will be resolved exclusively in the state or federal courts located in San Diego County, California, and the parties consent to personal jurisdiction there.

13. Contact

Questions about these Terms? Email legal@glitchreplay.com.